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Customer Relationship Management is Key area of focus in a Service industry. Managing leads for prospective customers and analysis of competition would help to have better consumer insight, service and satisfaction. Post sales service is necessary in keeping service levels at its best. On time automated billing to an end customer and reduction in the end to end service time taken for achieving customer satisfaction is the foundation for a positive report card
Contract management, AMC management, Warranty management, Pro-active alerts to relevant service executives and customers are major requirements of a service industry
Financial decisions & Business processes are a key to any organisation’s rise. A CFO is given that responsibility for ensuring the growth of the company happens in the most efficient way
Set business goals and monitor them by using decision making tools like Dashboards and KPI’s which intelligently give you the health sheet of your company